Return & Exchange Policy

Effective Date: August 12, 2026

At Mia & Jon Co., we take great care in creating, preparing, and packaging every order. Because our shop offers a combination of standard merchandise, handmade products, made-to-order items, and personalized/custom products, return eligibility varies by item.

Please review this policy and the product description carefully before placing your order.

By placing an order, you acknowledge the return terms disclosed at checkout. Nothing in this policy limits any customer rights that cannot legally be waived.

Returns for Eligible Items

We accept returns on eligible non-personalized, non-customized, and non-final-sale items.

To request a return, please get in touch with us at care@miaandjon.com within 7 calendar days of the delivery date.

For purposes of this policy, the delivery date is the date the shipping carrier's tracking information shows the package as delivered.

Please include:

Your order number
The item you wish to return
The reason for the return

If the item is eligible for return under this policy, we will provide a Return Authorization Number (RMA) and return instructions.

Returns sent without prior authorization, sent to an unauthorized address, or sent cash-on-delivery may be refused and returned to the sender. Sending an item back does not by itself guarantee a refund.

Return Eligibility Requirements

To qualify for a return:

The return request must be submitted within 7 calendar days of the delivery date.
The item must be unused, unworn, unwashed, and unaltered.
The item must be returned in its original condition and packaging.
All original tags, accessories, components, and included items must be returned when applicable.
The item must not show signs of use, stains, odors, damage, or alteration.
The customer is responsible for return shipping costs, except when we determine that an item arrived damaged, defective, incorrect, or materially different from what was ordered.
The customer bears the risk of loss or damage until the return is delivered to Mia & Jon Co.
Original shipping charges are non-refundable, except when required by applicable law or when the return results from an error by Mia & Jon Co.
Refunds are issued only after the returned merchandise has been received and inspected.

Items that do not meet these requirements may be refused and may not qualify for a refund. If a refused return is sent back to the customer, the customer may be responsible for the additional shipping cost where permitted by law.

Mia & Jon Co. may use photographs or video to document the condition and contents of returned packages.

Personal Preference — Eligible Items

For eligible non-personalized and non-customized items, personal preferences regarding weight, feel, fit, color, style, or comfort do not by themselves indicate that an item is defective or not as described when the item matches the specifications disclosed in the product listing.

If an eligible item does not meet your personal preference, you may request a return by contacting us within 7 calendar days of the delivery date, subject to the return requirements in this policy.

Customers are responsible for return shipping costs, and original shipping charges are non-refundable for preference-based returns.

We encourage customers to carefully review all product descriptions, measurements, approximate weights, materials, compatibility information, photos, and other product details before purchasing.

Final Sale & Non-Returnable Items

The following items are FINAL SALE and are not eligible for return or exchange due to a change of mind, personal preference, or ordering error:

Personalized or custom-made items

Handmade party décor, including high chair banners, cake toppers, garlands, signs, nursery décor, and event decorations
Personalized, customized, or specially modified handmade accessories, including phone chains, phone wristlets, camera straps, purse chains, jewelry, keychains, and similar accessories
Print-on-demand products made specifically for your order
Beauty and hygiene-sensitive products, including false eyelashes, eyelash glue, and similar cosmetic items
Products specifically marked Final Sale
Sale items ending in $0.99, when identified by Mia & Jon Co. as Final Sale

Final Sale items are not eligible for return or exchange for reasons including:

Change of mind
No longer needing the item
Ordering by mistake
Selecting the wrong color, style, size, or option
Personal preference or comfort
An event having already passed
Carrier delays occurring after the order has been shipped

Final Sale status does not eliminate your ability to contact us if an item arrives damaged, defective, incorrect, or materially different from what was ordered.

Personalized & Customized Items

Personalized, customized, and specially modified products are created according to the information or specifications provided by the customer and are therefore Final Sale.

Customization includes, but is not limited to:

Names, initials, dates, or custom wording
Customer-requested colors or color combinations
Custom designs or themes
Custom dimensions or sizes
Customer-requested modifications
Customer-requested phone chain or accessory lengths

For example, a phone chain made to a customer-requested length is considered a customized item and is Final Sale.

Customers are responsible for reviewing all personalization information and requested specifications before submitting an order.

Mia & Jon Co. creates personalized and customized merchandise according to the information submitted with the order. Errors in names, dates, spelling, measurements, colors, or other specifications provided by the customer generally do not qualify for a refund or free replacement.

If we make an error in producing your personalized or customized item, please get in touch with us under the Damaged, Defective, or Incorrect Items section below.

Damaged, Defective, Incorrect, or Materially Different Items

If your order arrives damaged, defective, incorrect, or materially different from what was ordered, please get in touch with us at care@miaandjon.com within 5 business days of delivery.

Please include:

Your order number
A description of the issue
Clear photographs showing the item and reported issue
Photographs of the packaging when the issue involves shipping damage

Please retain the item, all components, and original packaging while your claim is being reviewed. We may request additional photographs or information reasonably necessary to evaluate the reported issue.

A change of mind or personal preference regarding weight, feel, fit, color, style, or comfort is not by itself considered damage or a manufacturing defect when the merchandise matches the specifications disclosed in the product listing.

Because many of our products are handmade, minor variations that are inherent to handmade production may occur and are not necessarily considered defects.

After reviewing the information you provided, we will work with you to find a resolution that fits your situation.

Depending on the circumstances and applicable law, an appropriate resolution may include a replacement, repair, refund, or store credit. Failure to provide notice within 5 business days does not waive rights that cannot legally be waived.

Order Changes & Cancellations

Please send any cancellation or change request to care@miaandjon.com as soon as possible.

A cancellation or change request is not accepted until Mia & Jon Co. confirms it in writing.

Personalized, customized, print-on-demand, and made-to-order products cannot be canceled or changed after production has begun or materials have been committed specifically to the order, except where required by applicable law.

If an order has already shipped, any eligible return is governed by this policy.

How to Return an Eligible Item

Step 1 — Contact Us

Email care@miaandjon.com within 7 calendar days of the delivery date.

Include your order number, the item you wish to return, and the reason for the return.

If the item qualifies under this policy, we will provide a Return Authorization Number (RMA) and return instructions.

Step 2 — Ship Your Return

Approved returns must be given to the shipping carrier within 7 calendar days of the date the Return Authorization (RMA) is issued.

Returns shipped after this period may no longer qualify for a refund.

Customers are responsible for return shipping costs unless we determine that the return resulted from an item arriving damaged, defective, incorrect, or materially different from what was ordered.

We strongly recommend using a trackable shipping service. Mia & Jon Co. cannot guarantee receipt of return packages sent without tracking and is not responsible for a return that is lost, misdirected, or damaged before delivery to us.

Step 3 — Inspection

Once your return is delivered to us, we will inspect it, typically within 3 business days.

The merchandise must be returned:

Unused and unworn
Unwashed and unaltered
In its original condition
With original packaging
With all applicable components, accessories, and tags

Items returned used, damaged, altered, incomplete, or otherwise not meeting the return requirements may not qualify for a refund.

Refunds

Once an authorized return has been received and approved after inspection, the eligible refund will be issued to the original payment method.

For standard preference-based returns:

The eligible merchandise price and applicable tax will be refunded.
Original shipping charges are non-refundable.
Return shipping costs are non-refundable.

After we issue a refund, please allow approximately 5–7 business days for your financial institution to process and post it. Processing times vary by financial institution.

Refunds are issued only to the original payment method. Mia & Jon Co. does not control how long a bank or payment provider takes to post an issued refund.

Return Shipping

For eligible returns based on change of mind or personal preference, the customer is responsible for return shipping costs.

If we determine that an item arrived damaged, defective, incorrect, or materially different from what was ordered, we will provide an appropriate resolution based on the circumstances.

We recommend using a trackable return shipping method and retaining your shipping receipt and tracking information until your return has been completed.

Shipping Delays & Delivery Dates

Product processing time and carrier transit time are separate. Carrier delivery dates are estimates unless Mia & Jon Co. expressly guarantees a specific delivery date in writing.

Mia & Jon Co. is not responsible for a customer's event date or personal deadline unless we expressly agreed in writing to a guaranteed delivery date.

If we cannot ship within the time promised—or, when no shipping time was stated, within the period required by applicable law—we will provide any legally required delay notice, cancellation option, or refund.

This policy does not waive a customer's legal rights concerning merchandise that was never shipped or never received.

Packages Marked Delivered

If carrier tracking shows a package as delivered but you cannot locate it, please:

Please check the delivery location and any available carrier delivery photographs.
Ask household members, neighbors, or your building office.
Contact the shipping carrier and open a missing-package case.
Email care@miaandjon.com with your order number and carrier case number.

Mia & Jon Co. will reasonably assist with a carrier investigation. A carrier's delivery confirmation may be used as evidence of delivery, but claims will be evaluated using all available information and applicable law.

Refused, Unclaimed, or Incorrectly Addressed Packages

Customers are responsible for providing a complete and accurate shipping address.

If a package is returned because it was refused, unclaimed, or addressed incorrectly using information supplied by the customer, Mia & Jon Co. may deduct actual, non-refundable shipping or carrier return charges from any otherwise available refund where permitted by law.

Final Sale and customized-product restrictions continue to apply to refused, unclaimed, or returned packages. Address changes are not guaranteed after an order enters processing.

Exchanges

At this time, we do not offer direct exchanges.

If you would like a different eligible item, please place a new order and follow the return process for the original item when applicable.

Personalized, customized, and Final Sale merchandise is not eligible for exchange except when we made an error with the order or another remedy is required under applicable law.

Promotional Free Gifts

If a returned purchase included a free promotional gift based on an order-value requirement, the promotional gift must also be returned if the remaining order value no longer qualifies for the promotion.

If the promotional gift is not returned, its disclosed retail value may be deducted from the refund where permitted.

Payment Disputes & Chargebacks

We want the opportunity to resolve legitimate order concerns promptly.

If you experience a problem with your order, please get in touch with us at care@miaandjon.com so we can review the situation and assist you.

If you have already contacted us, please retain your correspondence, photographs, tracking information, and any other documentation related to your order.

Filing a chargeback does not automatically make an otherwise ineligible item eligible for a return or refund.

If a payment dispute is opened, Mia & Jon Co. may provide the payment processor or issuing bank with relevant records, including:

The order and payment record
The return policy presented or accepted at checkout.
Product descriptions and personalization details
Customer communications
Fraud-screening results
Production and fulfillment records
Shipping, tracking, and delivery confirmation
Return tracking and inspection records
Replacement or refund records

Mia & Jon Co. will not issue a duplicate refund for an amount already refunded through a bank, card issuer, payment processor, or chargeback.

Nothing in this section prevents a customer from exercising lawful billing-dispute rights or requires a customer to withdraw a valid dispute.

Return Fraud & Policy Abuse

Mia & Jon Co. may reject a return or claim when reasonably supported evidence indicates product substitution, deliberate damage, material misrepresentation, use followed by return, return of a different product, or other fraudulent or abusive conduct.

We may limit future purchases or require additional order verification where permitted by law. A legitimate remedy will not be denied solely because a customer previously made a return or filed a good-faith complaint.

Your Legal Rights

Nothing in this policy is intended to limit any rights or remedies that cannot legally be waived under applicable consumer protection laws.

The version of this policy displayed at the time of purchase governs that order, unless a later change benefits the customer or applicable law requires otherwise.