PAYMENT
- All prices and associated fees are charged in US dollars.
- We accept Visa, Mastercard, American Express, JCB, Discover, Elo, and Diners Club debit and credit cards. You also have the option to pay with Shop Pay, Google Pay and Paypal.
- Please note that upon placing an order you will receive an automatic email confirming the order. However, this receipt does not constitute a contract, and Mia and Jon reserves the right to cancel any order for reason including, but not limited to, inability to authorize a credit card, insufficient stock, or suspicion of fraud.
- Occasionally we may require additional information to verify your identity. In this case we will contact you by email or by telephone.
HOW DO I CHOOSE THE RIGHT SIZE?
There's a size chart in the product description. You can look at the size guide to pick your fit size.
CAN I PLACE AN ORDER VIA PHONE CALL?
Unfortunately, we are not able to take orders via phone call at this moment. Please visit our website or our apps to make a purchase.
HOW DO I CHECKOUT?
Our simple checkout process is designed to help you complete your order and finalize your online shopping visit quickly and easily.
1. The first step of the checkout ask for your shipping address- If you have already registered your e-mail address with MIA AND JON, or created an account at our online shop before, you can use your e-mail address to login. Otherwise, you can check out as a guest or create an account.
- Having an account will give you access to handy features such as the address book and your personal order history.
- If you have stored an address during previous checkouts, you can also use the address book to select this address.
- You have multiple shipping options to choose for your order:
- Standard shipping: the time frame of receiving your parcel might be fluctuated within 3-7 business days, depending on your location.
- Express shipping: the time frame of receiving your parcel might be fluctuated within 1-3 business days, depending on your location.
- You can pay either with Visa\Mastercard\ American Express\JCB\ Discover\ Elo\ Diners Club or with Shop Pay, Google Pay and Paypal.
- Please note that to ensure the safety of your data, your Visa/Mastercard data will not be stored on our systems.
- If your billing address is the same as your delivery address, simply click on the "same as shipping address" option and the billing address will be filled out automatically.
- Once you have entered all your data on this page please click PAY NOW,
When you have completed your payment information you will receive an order confirmation via email to notify you that your order has been purchased successfully.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept the following payment options:
- Visa
- Master Card
- American Express
- JCB
- Discover
- Elo
- Diners Club
- Google Pay
- Shop Pay
- Paypal
WHY DID MY PAYMENT FAIL AND WHAT SHOULD I DO?
There're some possible reasons that make your payment failed while placing your order:
- Your connection may have dropped during checkout
- Your card may have been rejected
In this case, please try to refresh the page and place the order again.
If you're still having trouble placing an order after multiple attempts, please Contact Us with a screenshot of the error and we'll sort it out for you.